Client Care
NextLevel Client Care
Your ERP system is the foundation of your business, and essential to your success. Sage Software and NextLevel want to help our mutual clients to achieve your goals with value-added support offerings.
NextLevel Quarterly Newsletter
Sign up now to receive quarterly newsletters from the staff at NextLevel. Every issue is packed with valuable business process and Sage Accpac ERP information. Use the Service Request to get on our mailing list now.
NextLevel Customer Conference
Each year, NextLevel hosts a Sage Accpac ERP Conference for our existing clients. These one-day conferences are geared toward continuing your Sage Accpac ERP training with a day of learning.
We focus on how Sage Accpac can help you effectively manage your existing data to increase your competitive edge and your bottom line. And there are many opportunities for you to network with your peers who may be facing the same challenges as you.
Everyone gets the opportunity to choose between a number of conference sessions which are designed to help you get better, more meaningful information from the data already accumulated in your Sage Accpac ERP system and understand the products and resources that are available to you.
This conference is held in Tampa, Orlando, and Miami and has historically taken place in March. So watch your email & mailboxes for information and join us for the next conference.
For additional information on client conferences, please contact us.
Sage Client Care
Software Assurance
Software Assurance is a maintenance plan for businesses that want to keep their systems reliably running on the latest software without paying full price for upgrades. Every time Sage releases a new version of software, you are automatically registered for the latest version. All you have to do is keep your Software Assurance subscription current-a pretty easy feat, given that it costs only 18% of the suggested retail price of your software.
Your Software Assurance subscription comes with:
- Product upgrades and service packs
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- Notification by letter when upgrades are available
- Convenient delivery options-download or CD
- Notification by e-mail when service packs are available for download
- E-Newsletter
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- Distributed every other month
- Up-to-date information on the latest product features and enhancements
- Tips to get the most out of your software
- Special promotions
- Knowledgebase
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- A mini-training and troubleshooting Web-based system that provides answers to your technical questions
- Available 24 hours a day, 7 days a week
Payroll Update Plans
The Payroll Update Plan (PUP) is a service that provides tax table updates and magnetic media software over the Internet. Payroll updates are crucial for customers who need assurance that their payroll system is in compliance with state and federal payroll tax changes. Our payroll tax updates and magnetic media software help ensure that your business handles the critical tasks of processing payroll tax withholding and reporting quickly, accurately, and easily—for a fraction of the cost of manual payroll tax calculations or an outside payroll service. Payroll tax updates are available to PUP subscribers by download or, for a small fee, on disk.
- How to Purchase a Payroll Update Plan - Payroll Update Plans are available for Sage Accpac ERP US & Canadian Payroll modules. If you purchase a new Sage Accpac Payroll module, you will automatically be enrolled and receive six months of PUP at no charge. Thereafter, the cost is $395 a year.
- Already a PUP subscriber? Find out when you can receive the next update.
Current Service Packs
Each version of Sage Accpac ERP and most add-on, optional and 3rd party products issue service packs occasionally to deliver enhanced features and big fixes. Submit a service request today to get the latest Service Packs for your Sage Accpac ERP system.
Support Services
- Software Activation - To quickly activate your Sage Accpac ERP software, simply submit this online form(Ext Link).